The Position

VP of Operations – Benner Pike, State College, PA

At Arize Federal Credit Union, we’re growing and evolving to better serve our members, and we’re looking for a strategic operational leader who shares our member-first mindset.

Benefits and Perks

Arize Federal Credit Union provides a secure, stable working environment with financial incentives in addition to salary, plus a full range of benefits including:

• Incentive Plan
• Holidays and Generous Paid Time Off
• Education Assistance
• Medical, Dental, and Vision Coverage
• Life Insurance, Disability, and Maternity Leave
• Flexible Spending Accounts
• 401(k) Plan
• Retirement – 10% Employer Contributions (Total)
  • 3% Safe Harbor Contribution after 1st month (100% vested)
  • 7% Additional Contribution after 12 months (6-year vesting)

Who We Are

Arize Federal Credit Union is devoted to serving our members and our community by providing financial solutions to everyday challenges and improving the financial well-being of those we serve. Arize is a $165M (and growing), community-chartered credit union serving Centre, Huntingdon, Blair, Clearfield, Clinton, Juniata, Mifflin, Snyder, and Union counties, with three full-service branches in State College and Huntingdon.

All decisions are made locally, and our culture centers on teamwork, development, community involvement, work-life balance, and advocacy.

The Opportunity

Vice President of Operations – Full-time, in-person position at our Benner Pike office in State College, PA.

We’re seeking a strategic and hands-on leader to oversee all aspects of Credit Union Operations. The VP of Operations will drive operational excellence, ensure consistent delivery of high-quality member service, and develop the systems, policies, and procedures that support Arize’s continued growth. As a member of the Senior Management Team, this position contributes to strategic planning and plays a critical role in aligning operational processes with organizational priorities.

What You’ll Do

• Provide leadership and oversight of Credit Union Operations, ensuring efficiency, accuracy, and regulatory compliance across all functions.
• Develop, implement, and maintain operational policies and procedures that promote consistency, quality, and member satisfaction.
• Collaborate closely with the Chief Retail Officer to align branch operations with strategic initiatives and ensure seamless service delivery across channels.
• Manage operational risk and internal controls, ensuring adherence to security, regulatory, and audit standards.
• Oversee deposit operations, ACH and wire processing, share drafts, card services, and related systems.
• Coordinate with IT, Compliance, and Finance to maintain reliable operational infrastructure and reporting.
• Evaluate and optimize systems performance, vendor relationships, and service delivery models.
• Lead, coach, and develop operations staff; set performance expectations and provide ongoing feedback and support.
• Contribute to the development and execution of strategic and annual business plans.
• Serve as a key resource for operational problem-solving and process improvement initiatives.

What You’ll Bring

• Five to seven years of related experience in operations management, preferably within a credit union or financial institution.
• A bachelor’s degree in business, finance, or a related field (or an equivalent combination of education and experience).
• Strong understanding of credit union operations, regulatory compliance, and electronic payment systems.
• Demonstrated leadership skills with the ability to motivate, develop, and engage staff.
• Excellent analytical, organizational, and problem-solving skills.
• Ability to collaborate across departments and influence positive change.
• Strong communication skills and a commitment to member service excellence.

We ensure that our hiring process is accessible for everyone. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please let us know.

Arize is committed to the principle of equal employment opportunity for all employees and applicants, and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arize are made without regard to race, color, age, religion or belief, sexual orientation, family or parental status, or any other status protected by applicable law.

Applicants have rights under Federal Employment Laws:

• Equal Employment Opportunity (EEO)
• Employee Polygraph Protection Act (EPPA)