Senior Member Advocate (Universal Banker / Teller) 

Arize Federal Credit Union is looking for a Senior Member Advocate (Universal Banker / Teller) to join our Benner Pike branch team.

Build relationships. Help members reach their financial goals.

Join a community-focused credit union where you’ll open accounts, solve problems, and make a real difference for the people we serve.

The Opportunity

This is a relationship-driven role within our retail branch environment. The Senior Member Advocate serves as a trusted resource for members by assessing financial needs, opening and servicing deposit accounts, resolving concerns, and identifying opportunities to strengthen member relationships.

You’ll play a key role in supporting branch productivity goals, participating in outreach and relationship development efforts, and ensuring every member interaction reflects our service standards.

This position also supports specialized deposit services, including IRA processing when needed, while maintaining compliance with credit union policies and regulatory requirements.

Benefits & Perks

• Incentive Plans – Quarterly and Annual
• Generous PTO and Paid Holidays
• Medical, Dental, and Vision Coverage
• Life Insurance & Disability Coverage
• Flexible Spending Accounts
• 401(k) Plan
• 10% Employer Retirement Contribution
  • 3% Safe Harbor after 1 month (100% vested)
  • 7% additional contribution after 12 months
• We are committed to developing our people. At Arize, we focus on building skills and leadership where you are today so you’re prepared to be the next logical choice when new opportunities arise.

What You’ll Do

• Build strong relationships with members by listening carefully and helping them find the financial solutions that best fit their needs
• Open and service deposit accounts, including checking, savings, and certificates
• Assist members with everyday transactions and ensure they have a smooth, positive experience in the branch
• Help members learn and feel comfortable using digital banking, mobile services, and other self-service tools
• Resolve member questions or concerns and turn challenging situations into positive outcomes
• Identify opportunities to introduce members to additional credit union products and services that support their financial goals
• Participate in branch outreach efforts, promotions, and relationship-building activities within the community
• Support branch operations and cash handling while keeping everything accurate and organized
• Assist with specialized services such as IRA accounts when needed
• Stay current on credit union policies and deposit regulations to ensure members receive accurate information and service

What You’ll Bring

• 3–5 years of similar or related financial services experience
• High school diploma or GED
• Strong knowledge of deposit regulations (Reg E, Reg CC, Reg D, Truth in Savings)
• Experience with IRA processing preferred
• Strong communication skills and professionalism
• Ability to manage confidential information with discretion
• A team-oriented mindset and positive attitude

Who We Are

Arize Federal Credit Union is devoted to serving our members and our community by providing financial solutions to everyday challenges and improving financial well-being.

We are a $165M and growing community-chartered credit union serving nine counties across Central PA, with local decision-making and a strong culture built around teamwork, service, development, and community involvement.

Arize Federal Credit Union is committed to equal employment opportunity and providing a workplace free from discrimination and harassment.

We ensure our hiring process is accessible to all candidates. If you require a reasonable accommodation during the application or interview process, please let us know.

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